We respect your privacy and are committed to creating a safe environment for you to browse
and make online reservations. Your trust and confidence are our highest priority.
(Last Updated 6/17/13)
This privacy statement covers the site http://www.resortime.com, and does not cover any downloads, mobile applications or information behind the login of our website.
If you have questions or concerns regarding
this statement, you should first contact Jeff Farr at JFarr@ResorTime.com.
1. Privacy of user information
We collect only the pertinent information necessary to sign you up as a member or when
you make and confirm your reservation. We collect contact information such as your name, address, and
email address. If you place a reservation through our site we will collect billing information such as
We post testimonials on our site and receive permission to publish these testimonials
prior to posting on our site. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at SWeeks@ResorTime.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
For all Contests sponsored through ResorTime.com, information you provide such as name,
address, email address and phone number in order to be eligible for entry will be used for the sole purpose
of administering the contest, awarding prizes and confirming that the contestant is signing up for the Hot
Deals Newsletter. If the sweepstakes involves another partner, eg. a ResorTime.com affiliated resort, your contest entry information will also be
forwarded to that partner. That partner will be posted on the contest entry page.
If you choose to refer a friend to us through our site, we will request your friend's name and email
address. This information will be used to send a one-time email inviting him or her to visit the site.
ResorTime.com stores this information for the sole purpose of sending this one-time email and tracking
the success of our referral program.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at SWeeks@ResorTime.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
2. How your information is used for
internal purposes and secured
To use our site, you must have cookies enabled on your browser. The use of
cookies allows us to collect valuable data regarding your visit to our site which is used to
better serve you and to deliver content and services that are relevant to you based on your
previous visits to the site. Any data that we collect via cookies is used strictly for internal
purposes and is not tied to personally identifiable information.
site. We have no access to or control over these cookies.
Information regarding your visit to ResorTime.com is gathered automatically
and stored in log files. This information includes internet protocol (IP) addresses, browser
type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp,
and clickstream data.
This information is solely for internal use at ResorTime.com and does not
identify individual users. This data allows us to analyze trends, to administer the site, to
track users' movements around the site and to gather demographic information about our user
base as a whole.
We do not link this automatically-collected data to personally identifiable information.
IP addresses are tied to personally identifiable information to send emails to the user
that they have opted to receive.
identifiable information about visitors to our site in the aggregate to capture usage and volume statistics.
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."
When you are ready to book your vacation and have been redirected to ResorTime.com, we use Secure Sockets Layer (SSL) software to secure the transmission of your
credit card information. This software encrypts all information you input and keeps it in a highly
secure environment, protected from access by unauthorized parties. It is important for you to
protect yourself from unauthorized use of your password by logging off when finished using ResorTime.com.
To ensure your privacy, ResorTime.com follows generally accepted industry standards to protect information
submitted to us, both in transmission and in the storage of information. However, no transmissions or storage
of electronic information is 100% secure. We will continually strive to protect you and your
information, but cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at SWeeks@ResorTime.com.
3. Conditions of contact by
As a registered ResorTime.com user, you'll receive our weekly e-mail newsletter and
any other offer information that you requested. Additionally, you may receive e-mails associated with
your activities on the site such as hot deals that are associated with other trips you have taken or
as an answer to questions you have sent to us. The ResorTime.com user can opt out of receiving emails
from any email they receive by following the unsubscribe instructions included in each promotional email.
Information submitted to ResorTime.com for the purpose of booking a trip will be forwarded to the resort
in which you have registered. In addition, your personal information may be disclosed when required by
law or should we feel it necessary to do so in order to protect our rights and/or comply with a judicial
proceeding, court order, or legal summons served to our Web site.
If ResorTime.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Credit cards used to pay for goods or services are processed through an outside company.
They also assist us in data processing. All information sent to these companies will not be shared with
outside parties and will not be used for other purposes than those stated above including their own
5. Advertising and third party links
Some ResorTime.com advertisers and affiliate partners (for example, a resort property
you may have booked a reservation with) may request information directly from you, or link to sites that
do so. We do not endorse or have control over content or policies of third party Web sites.
When you choose to use our Live Chat feature, please know that you will be taken to a
use of the personally identifiable information collected while using this feature.
6. Updates or Opt-Out
We are interested in maintaining the most current and accurate information about each
of our visitors. If you have provided personal information to us in the past and have moved or changed
email addresses, please let us know. This site gives users the following options for updating or removing
their information from our database and to start or stop receiving communications or services.
To update/change your information: https://www.resortime.com/memberLogin.aspx. If you would like to request that your information be deleted from our database, please email us at SWeeks@ResorTime.com If we are unable to meet your request we will respond with the reason why. We will respond to your request to access within [please indicate the timeframe of time it will take you to respond to your users, the timeframe must be within 30 days] 30 days.
We may need to make changes to our information practices or alter the functionality of
our Web site. You are responsible for staying alert of changes in this policy. Any changes made to our
fully aware of what information we collect and how/if it will be used. We reserve the right to modify
this privacy statement at any time. Please review it frequently to ensure that you have reviewed the
most current policy. If we make material changes to this policy, we will notify you here, by email,
or by means of a prominent notice on our homepage prior to the changes taking effect.
7. Business Transitions
In the event ResorTime.com goes through a business transition, such as a merger,
acquisition by another company, or sale of all or a portion of its assets, your personally identifiable
information will likely be among the assets transferred. You will be notified via email or a prominent
notice on our Web site for 30 days prior to any such change in ownership or control of your personal information.
8. Contacting The Website
If you have any questions, please contact
Vice President of Sales & Operations
5900 Pasteur Court
Carlsbad, CA 92008