Effective Date:  2.1.2014

(Last updated 2.1.2014)

We value your business.  We respect your privacy and are committed to creating a secure environment for you to browse and make online reservations. Your trust and confidence are our highest priority.

We have developed this Privacy Statement to explain the practices of® regarding the personal information we collect from you or about you whether on our website, through written or verbal communication with us.  Your information helps us improve our services to provide you with the most efficient and effective hospitality service.

This Privacy Statement covers our practices in connection with information we collect through our website at This Privacy Statement does not cover any downloads, mobile applications, social media pages, or information behind the login of our website.  This Privacy Statement does not cover any hotels, resorts, or other entities all of which operate independently from®.

Nofitification of user/visitors to this website

Acceptance of our Privacy Statement:  By electing to use our services and interact through our website, you accept the terms of this Privacy Statement and the collection and use of your information.  If you do not accept the terms of this Privacy Statement, please do not use our website for reservation service.

Persons under 18 years of age are excluded from this website.  This site is not designed or intended for use by persons under 18 years of age.  Please exit this site immediately if you are under the age of 18. We do not knowingly collect, maintain or use personal information from children under 18 years of age.

What information is collected?

We collect the pertinent information you voluntarily provide which is necessary to register you as a member or when you make and confirm your reservation. We may also collect information when you chose to register or participate in an interactive feature on our site.   Information collected may include both personally identifiable information and non-personally identifiable information.  Personally identifiable information may include the following:

  • Name
  • Address
  • Telephone number
  • Email address, IP address, mobile device identifiers
  • Credit or debit card number
  • Reservation booking information including information requested by our resort partner
  • Profile picture
  • Social media account identification (if you ask us to link to your social media account)
  • Communication preference information
  • Your location and navigation information
  • Your demographic information (if you chose to provide it in a survey or poll)
  • Your username and password (if you create a login in on our site)
  • Your question or request submitted to us via email or chat or blog
  • Your use of our services
  • Your voluntary testimonial or story submitted to us
  • Your voluntary referral information to refer a friend’s contact information
  • Your voluntary participation in a survey or sweepstake contest

Non-personally identifiable information is any information that does not identify you as a person such as IP addresses and information relating to your browser, operating system, ISP, third party website from which you originated your visit to our site, the duration of your visit, the pages that you visit, and any personally identifiable information which has been rendered anonymous.

How is my information used?

We do not sell, rent, or share personally identifiable information except as described in this Privacy Statement.

As a visitor to®, are there any conditions to my visit?

Yes, as a registered® visitor, your personal information submitted to® for the purpose of booking a trip will be forwarded and shared with the resort in which you have registered.  You’ll also receive our weekly e-mail newsletter and any other offer information that you requested. Additionally, you may receive e-mails associated with your activities on the site such as hot deals that are associated with other trips you have taken or as an answer to questions you have sent to us. You can opt outof receiving email notifications by following the “unsubscribe” prompt included in each promotional email, or by contacting us as provided below.

As a registered® visitor you consent to share your personal information with our affiliates, including specifically Grand Pacific Resorts, Grand Pacific Resort Management, and Grand Pacific Exchange.

All visitors who voluntarily chose to interact with our website consent to our use of your personal collected data for services or to process your request, to contact you, to send other messages that help us provide you with services, to assist you with resorts you have selected for services, to customize, measure, report on and improve our services and content, to promote our affiliate resorts, to compare and or verify information with our affiliate resort partners, to investigate and if necessary report any activity which we deem may be potentially illegal, unlawful or harmful to you or other visitors to our site, and any other purposes set forth in this Privacy Statement.  In addition, if you accessed our site through a hyperlink from one of our affiliate partners, you consent our sharing with that affiliate partner your personal information, including booking information and collected personal data.

In addition, your personal information may be disclosed when required by law or should we feel it necessary to do so in order to protect our rights and/or comply with a judicial proceeding, court order, or legal summons served to our website.

How is my credit card information stored when I book a reservation using®?

  • When you are ready to book your vacation and have been redirected to®, we use Secure Sockets Layer (SSL) software to secure the transmission of your credit card information. This software encrypts all information you input and keeps it in a highly secure environment, protected from access by unauthorized parties. It is important for you to protect yourself from unauthorized use of your password by logging on using secure channels and logging off when finished using®.
  • Credit cards used to pay for goods or services are processed through an outside company. They also assist us in data processing. All information sent to these companies will not be shared with outside parties and will not be used for other purposes.
  • For your own privacy protection, please do not send credit card numbers or any sensitive personal information to us via email.  Use only secure encrypted portals for this purpose.  We will not contact you by mobile/text messaging or email to ask for your confidential personal information or credit card details.  If you receive this type of request, you should not respond to it.  Please contact usif you have any questions regarding any communication.

What if I post a testimonial or interact with the website’s blog or chat feature?

  • We post testimonials on our website and receive permission to publish these testimonials prior to posting. You should be aware that any information you provide in these public areas may be read, collected, and used by others who access them. We are not responsible for privacy practices of other users including website operators to whom you provide information.
  • When you choose to use our Live Chat feature, please know that you will be taken to a third party site to use this service. Our third party chat provider’s privacy policy governs the collection and use of the personally identifiable information collected while using this feature.
  • We will retain your information for as long as your account is active or as needed to provide you services.

What if I enter a contest or complete a survey featured on the website?

  • For all contests sponsored through®, any information you provide such as your name, address, email address and phone number in order to be eligible for entry will be used for administering the contest and awarding prizes. You should assume that information is also collected formarketing purposes by® and its affiliates.  If the sweepstakes involves another partner, eg. a® affiliated resort, your personally identifiable contest entry information will also be forwarded to that partner.
  • We will retain your information for as long as your account is active or as needed to provide you services.

What if I refer a friend to you through your website?

  • If you choose to refer a friend to us through our site, we will request your friend’s name and email address. This information will be used to send a one-time email inviting him or her to visit the site.® stores this information for the purpose of sending this one-time email and tracking the success of our referral program.
  • If you provide us with information about someone else, please ensure that you have the person’s permission before your submit information to us.  Any information submitted is subject to the terms of this Privacy Statement.
  • We will retain your information for as long as your account is active or as needed to provide you services.

What safeguards are taken for confidentiality and security?

  • To ensure your privacy,®, follows generally accepted industry standards to protect information submitted to us, both in transmission and in the storage of information. However, no transmissions or storage of electronic information is 100% secure. We will continually strive to protect you and your personally identifiable information, but cannot guarantee its absolute security and we assume no responsibility or liability in the event of an unauthorized disclosure, theft, destruction, or inadvertent disclosure.
  • In the unfortunate event that your personally identifiable information is compromised, we will notify you by email to the last known email address in our records as soon as feasible under the circumstances and as provided by law.

How and why do you use “Cookies”?

Like many other websites, our site uses “cookies” or similar “GIF” technology.   To use our site, you must have cookies enabled on your browser.  We use cookies to help us obtain information about your visits to our site, deliver online and mobile advertisements and content for us (and affiliated third parties) provide you with information specific to your interests, process your reservations or requests, and or to analyze your visiting patterns.  Any data that we collect via cookies is used strictly for internal purposes and is not tied to personally identifiable information.

Some of our business partners (e.g., tracking utility) use cookies on our site. We have no access to or control over these cookies.

Information regarding your visit to® is gathered automatically and stored in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

This information is solely for internal use at® and does not identify individual users. This data allows us to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to send emails to the user that they have opted to receive.

We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate to capture usage and volume statistics.

We employ [or our third party advertising partner employs] a software technology called clear GIFs (a.k.a. web beacons/web bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear GIFs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear GIFs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

We also work with and permit certain third parties, including advertising networks and website analysis firms to place cookies on your computer/browser when you visit our site.  Third party cookies are used to gather non-personally identifiable information about your activities on our site and third party sites to serve you with advertisements while you are on third party sites.  If you do not wish to participate in this activity, please notify us at the address below and indicate your preference to opt out.

What about the third party advertising and third party links?

We may share some or all of the information (excluding credit card information submitted via encrypted portal for reservation purposes only) we collect with our affiliate partners (companies with whom we have business agreements such as third party reservation providers, timeshare resorts, marketing or promotional companies, etc.)  Some® advertisers and affiliate resort partners (for example, a resort property you may have booked a reservation with) may request information directly from you, or link to sites that do so. We do not endorse or have control over content or policies of third party websites. Please make sure you read the privacy notices posted on those other websites before you submit your information to them.

General Provisions of this privacy statement.

Updates or Changes to this Privacy Statement.  We reserve the right to make changes to our information practices or alter the functionality of our website. You are responsible for staying alert of changes in this Privacy Statement.  Any changes made to our Privacy Statement will be posted on our website.  Please review the posted Privacy Statement to ensure that you have reviewed the most current policy. If we make material changes to this Privacy Statement, we will post a prominent notice.

Retention of Records.  We will retain your personal information for the period necessary to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law.

Business Transitions.  In the event® goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified by email or a prominent notice on our website prior to any such change in ownership or control of your personal information.

Disclosure Required by Law.  We may disclose and use information collected if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe (in our discretion and judgment) that such information is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our site or other users; or (e) in an emergency to protect the health and safety of our site’s users or the general public.

Applicable Law.  Visitors agree that the applicable law to be applied in all cases will be California law.

Jurisdiction and Venue.  In any matter concerning this Privacy Statement, Visitor agrees that the sole and proper jurisdiction and venue is Carlsbad, California.  In the event that litigation is filed in federal court, the proper court will be San Diego, California.

California Residents.

It is the intent of this Privacy Statement to comply with California law.  If you are a California resident, California law allows you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes.  With respect to these entities, this Privacy Statement applies only to activities within the State of California.  Please submit your request to us at or, Attention:  Privacy, 5900 Pasteur Court, Suite 150, Carlsbad, CA 92008.

We will not intentionally share your nonpublic personal information (other than as expressly stated herein or as permitted by law) to non-affiliated third parties unless you authorize us in writing to do so.  We will limit sharing among our affiliates to the extent required by California law.

Please note that if you have requested information, or have submitted a reservation request, your preference will apply to all individuals on the account or request.

Questions, Updates, Modifications or Opt-out.

We strive to maintain the most current and accurate information about each of our visitors. Please notify us to update your contact information or preference options.  Please also use the below contact information to submit questions, request removal from email notification or newsletters, or to request removal of personally identifiable information for our registered database, interactive records, and or posted testimonials.

Member Login:  If you have registered as a member, you can log in and update your settings directly on our database.

Link to Member Login Page:

Direct Communication:  If you are not a registered member or if you prefer to contact us directly at or by mail at the postal address:®
Attention:  Privacy
5900 Pasteur Court, Suite 150
Carlsbad, CA 92008

We will strive as promptly as possible to make any changes to our records and respond to direct responses, but please allow up to 30 days to process.  Requested changes will be effective as of the date of the change.

Please further note that if you change your contact information or update your communication preferences, we will not be able to remove your personal information from the databases of affiliates, or business partners with whom we have already shared your personal information (i.e. to whom we have already provided your personal information prior to the effective date of your opt-out request).



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