Best Rate Guarantee Claim

Procedure for Submission and Verification of Claims

Within 72 hours of the submission of your claim, a RESORTIME.COM® Travel Concierge will contact you via e-mail. If we are unable to independently verify the lower rate, we may request additional information and documentation (such as a screen shot) from you in order to confirm the lower online rate. Please keep copies of all documentation supporting your claim.

Upon verification of eligibility and documentation for your claim, RESORTIME.COM® will send you a confirmation email notifying you that a refund and credit will be issued. Refunds will only be issued to the credit card account charged for the original booking. RESORTIME® courtesy credits will only be issued to the customer account under which the qualifying booking was confirmed and must be applied toward a reservation on RESORTIME.COM® within one (1) year from date of issuance.

If you would like to speak with a RESORTIME® Travel Concierge please contact us at (877) 477-7368.

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Holiday Hours

Due to the upcoming holiday, our Grand Pacific Vacation Services call center will be closing at 3:00pm on 11/21, and will be closed for Thanksgiving. Thank you for your understanding and Happy Holidays.


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